Refund policy

Return & Refund Policy 

Thank you for choosing Hobbs Horticulture! We want every customer to be able to enjoy the plants they purchase from us. Because we sell live plants rather than manufactured goods, our policy is designed around what we can control (the health of your plants when they leave our care) and what we cannot (how they grow once they're in yours). 

Order Changes & Cancellations 

If you need to change or cancel an order, contact us as soon as possible. We're happy to accommodate changes at no charge as long as the order hasn't shipped yet. 

Our Arrival Guarantee 

We guarantee that your bareroot plants will arrive healthy, viable, and ready to plant. Every order is carefully inspected and packed before it leaves our nursery. 

If your plants arrive damaged, dried out, or otherwise not in good condition, contact us within 3 days of  delivery with a few photos of the plants and packaging, and we will arrange a replacement or refund. 

What We Cannot Guarantee 

Because bareroot trees and plants are living organisms, we cannot guarantee their survival or growth once they have arrived safely and in good health. Long-term success depends on many factors beyond our control, including planting timing and technique, soil conditions, weather, watering, local climate, and pests or disease. We're always glad to offer planting and care guidance to help give your trees the best possible start. 

Spring "Wake-Up" Guarantee 

Bareroot plants are shipped dormant, and it's completely normal for them to take time before showing new growth. If your plant shows no signs of life (no buds, leaves, or new growth) by the end of its first spring, please contact us immediately at hobbs.horticulture@gmail.com so we can discuss the options available to you. Please reach out as soon as you notice an issue — claims reported well after the growing season has passed may be harder for us to resolve.

Lost or Delayed Shipments 

Once a package leaves our nursery, it's in the hands of the shipping carrier. We are not liable for packages that are lost, stolen, or significantly delayed in transit. That said, if your shipment appears lost or hasn't arrived within the expected delivery window, please contact us right away so we can look into it and discuss what options may be available to you. 

How to Reach Us 

Email: hobbs.horticulture@gmail.com

We aim to respond to all inquiries within 3 business days. 

Our Commitment to You 

We can't control what happens after a plant leaves our care, but we can control how we treat our customers. If something goes wrong, reach out — we're always willing to work with you to find a fair solution.